Last updated: 2026-05-27
Introduction
This Privacy Policy explains how Solidflow collects, uses, and protects personal information when you visit our website or interact with our services. We are an information portal providing news, analysis, and current events coverage to readers across Canada and beyond.
Solidflow is located at 120 King St W, Toronto, ON M5H 1J9, Canada. This policy applies to all information collected through our website, contact forms, newsletters, and any other interactions you have with us.
We take your privacy seriously. This document is written in plain language so you can actually understand what happens with your data. If anything remains unclear after reading this, reach out to us at [email protected] and we'll explain.
Information We Collect
We collect different types of information depending on how you interact with our site.
Information you provide directly:
When you fill out a contact form, subscribe to updates, or reach out to our team, you may provide your name, email address, phone number, and the content of your message. If you're a business partner, advertiser, or press contact, you might also share company details or specific inquiries about working with us.
Information collected automatically:
Our servers automatically log certain technical data when you visit. This includes your IP address, browser type and version, operating system, the pages you view, time spent on pages, referring URLs, and the date and time of your visit. This is standard practice for web servers and helps us understand how our site is being used.
Cookies and similar technologies:
We use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. For detailed information about the specific cookies we use and how to manage them, please see our Cookie Policy page.
How We Use Information
We use the information we collect for specific, legitimate purposes:
Responding to your inquiries. When you contact us—whether you're a reader with a question, a business looking to advertise, a press office seeking media partnership, or a blogger interested in contributing—we use your contact details to respond and follow up.
Improving our website. Server logs and analytics data help us understand which articles resonate with readers, identify technical problems, and make our site faster and more useful. We look at aggregate patterns, not individual browsing histories.
Sending requested information. If you sign up for news updates or request specific information about our services for advertisers or partners, we'll use your email to deliver what you asked for. We don't add you to marketing lists without your explicit permission.
Legal compliance. Sometimes we need to use or retain information to comply with applicable laws, respond to legal processes, or protect our rights.
Legal Basis for Processing
Canadian privacy law, including PIPEDA, requires us to have appropriate grounds for processing personal information. We process your data based on:
Consent: When you submit a contact form or sign up for communications, you're consenting to our use of that information for the stated purpose. You can withdraw consent at any time.
Legitimate interests: We have a legitimate interest in analyzing site traffic to improve our services, preventing fraud, and ensuring site security. We balance these interests against your privacy rights.
Contractual necessity: If you enter into a business arrangement with us—as an advertiser, media partner, or contributor—we process information as necessary to fulfill that agreement.
Legal obligations: We may process information when required by law.
Sharing With Third Parties
We don't sell your personal information. Period.
We may share information with service providers who help us operate our website. This includes hosting providers that store our site data, analytics services that help us understand traffic patterns, and email delivery services that send our communications. These providers are contractually bound to use your information only for the services they provide to us.
We may disclose information to legal authorities when required by law, court order, or government regulation. We may also disclose information when necessary to protect our rights, investigate fraud, or respond to a government request.
If Solidflow is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We would notify you of any such change and any choices you may have regarding your information.
Data Retention
We keep personal information only as long as necessary for the purposes described in this policy.
Contact form submissions and correspondence are retained as long as necessary to respond to your inquiry and maintain records of our communications. For business relationships, we retain information for the duration of the relationship and a reasonable period afterward for record-keeping.
Server logs are retained for a limited period to analyze site performance and security. After that period, they're deleted or anonymized.
When information is no longer needed, we delete it or anonymize it so it can no longer be associated with you.
Your Rights
You have rights regarding your personal information under Canadian privacy law:
Access: You can request a copy of the personal information we hold about you.
Rectification: If your information is inaccurate or incomplete, you can ask us to correct it.
Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
Restriction: You can ask us to limit how we use your information in certain circumstances.
Portability: Where technically feasible, you can request your information in a structured, commonly used format.
Objection: You can object to processing based on legitimate interests.
Withdraw consent: Where processing is based on consent, you can withdraw that consent at any time.
Lodge a complaint: If you believe your privacy rights have been violated, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.
To exercise any of these rights, contact us at [email protected]. We'll respond within a reasonable timeframe.
Cookies
Our website uses cookies to function properly and to help us understand how visitors use the site. Some cookies are essential for basic functionality. Others help us analyze traffic and improve your experience.
For complete details about the cookies we use, their purposes, and how to manage your preferences, please see our separate Cookie Policy page.
Children's Privacy
Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children under 16. If you're a parent or guardian and believe your child has provided us with personal information, contact us at [email protected]. If we discover we've collected information from a child under 16, we'll delete it promptly.
International Transfers
Solidflow is based in Canada. If you access our site from outside Canada, your information may be transferred to, stored, and processed in Canada. By using our site, you acknowledge this transfer. We take appropriate measures to protect information transferred across borders.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we'll revise the "Last updated" date at the top of this page. For significant changes, we may provide additional notice, such as a statement on our homepage.
We encourage you to review this policy periodically. Your continued use of our site after changes are posted constitutes acceptance of the updated policy.
Contact
Questions about this Privacy Policy? Concerns about how we handle your data? We're here to help.
Email us at [email protected]
Or write to us at: Solidflow 120 King St W Toronto, ON M5H 1J9 Canada
We aim to respond to privacy inquiries promptly and take all concerns seriously.